Conference Proceedings
Producer Conflict Management Approaches in Online Peer Production Communities - Case Study of OpenStreetMap
Y Choe, M Tomko, M Kalantari
Conference on Human Factors in Computing Systems Proceedings | ASSOC COMPUTING MACHINERY | Published : 2023
Abstract
Producers of online peer-production communities (OPPCs) regularly experience conflicts with other producers. A deeper understanding of the producer conflict management approaches employed by community members could help OPPCs improve their conflict management tools. In this paper, we analyze the effectiveness of conflict management approaches employed by producers. Using OpenStreetMap (OSM) as a case study, we manually annotate OSM mappers' conflict management approaches from 384 online discussion threads contained in one of OSM's public communication channels. We investigate the effectiveness of conflict management by verifying whether producer discussions led to a solution. Our results sho..
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Awarded by Australian Research Council
Funding Acknowledgements
The authors thank Dr. Ivan Majic for creating a Python code that parse discussion texts from OSMCha, Dr. Ehsan Hamzei for advising factors to consider when annotating the texts, Dr. Siamak Barzegar for setting up BRAT for this research, and two annotators for manually annotating the discussion into conflict handling styles and dialogic functions. The authors also thank the reviewers who provided critical comments. This study received funding from the Australian Research Council (Grant ID: DP170100153).